Frequently Asked Questions
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ORDERS
If I place order today, when can I expect delivery?
Approximately in 3-10 business days after order is placed, depending on your location.
We ship with Sendle, from our studio at Melbourne CBD. You will receive your Sendle tracking code to track your order and view your delivery estimate / ETA.
Planning ahead and placing your order early is always recommended.
Track your parcel with Sendle.
More info regarding dispatch and shipping.
How do I track my order?
Find your order tracking number on “Order Shipped” email sent to you. You will receive this in the next 2 business days after placing order. This means that your order has been collected by Sendle courrier.
Enter the tracking order via Sendle website here.
I need the flowers for a certain event, on a certain date. When do I place my order?
We highly recommend you to plan ahead and place your order early. Plan ahead to make sure you receive the delivery before the event.
The earlier, the better.
Gifts + Interior Styling - placing order 2 weeks before is recommended.
Weddings - placing order at least 4 weeks before or even much earlier to get it out of the way and give you a peace of mind before D-day.
More info regarding dispatch and shipping.
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BLOOMS
How do I care for these blooms?
These blooms have been preserved to last.
They do not require water.
They look beautiful in vases. Perfect for styling your desk, side board, coffee table, bedside, or anything else really. The stems can be trimmed to fit into your vases of choice.
Just like any other natural flowers and leaves, treat them with good care. Keep them away from humidity and continuous direct sunlight to preserve their colours and integrity.
They have been preserved but they are natural so it’s normal for them to shed. Bring it outdoors, dust it lightly with feather duster or hairdryer on very low and cool setting when cleaning is necessary.
How big / small are the blooms?
View our Size Guide.
Why preserved flowers?
We love fresh flowers too, but our business focuses on sustainable aesthetics that will last for years, easy on the eyes, easy to maintain.
What is used to preserve the flowers?
Our Aussie suppliers commit to using preservation methods that are plant-based and non-toxic. Some of the methods include plant-based glycerin, air-drying and freeze-drying, depending on the kinds of flowers or plants.
How long will they last?
With adequate care, preserved & dried flowers can last for several years. The longevity depends on how they are stored and maintained.
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SHIPPING
Where are you based?
We are based in Melbourne, Australia. We are currently an online business and we do not have physical shop. It might change in the future but we are now an online business, based in Melbourne, Australia.
Do you ship internationally?
Not at the moment. We currently only ship across Australia.
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CUSTOMER SERVICE
Returns and refunds?
We normally do not accept returns, however our customer satisfaction is our priority. Please refer to our Terms and Conditions for more information.
Please feel free to contact us if you have questions or concerns.
How do you ship the blooms?
When you order our Full Blooms / Bespoke Blooms, with/without a vase, your blooms will be delivered in our signature Shipping Box.
Petite and Mini Blooms will be delivered in regular mailing box.
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Got another question?
Send us an enquiry here.