\\ FREQUENTLY ASKED QUESTIONS
\\ ORDERS
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Approximately in 3-10 business days after order is placed, depending on your location.
We ship with Sendle, from our studio at Melbourne CBD. You will receive your Sendle tracking code to track your order and view your delivery estimate / ETA.
Planning ahead and placing your order early is always recommended.
Track your parcel with Sendle.
More info regarding dispatch and shipping. -
We highly recommend you to plan ahead and place your order early. Plan ahead to make sure you receive the delivery before the event.
The earlier, the better.
Gifts + Interior Styling - placing order 2 weeks before is recommended.
Weddings - placing order at least 4 weeks before or even much earlier to get it out of the way and give you a peace of mind before D-day.
More info regarding dispatch and shipping. -
Once you have placed your order, we will organise a shipment via Couriers Please in the next 1-2 business days. You will then receive an email from Couriers Please with a series of consignment number to track your order.
Enter the consignment number / tracking via Couriers Please’s website here.
\\ BLOOMS
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These blooms have been preserved to last.
They do not require water.
They look beautiful in vases. Perfect for styling your desk, side board, coffee table, bedside, or anything else really. The stems can be trimmed to fit into your vases of choice.
Just like any other natural flowers and leaves, treat them with good care. Keep them away from humidity and continuous direct sunlight to preserve their colours and integrity.
They have been preserved but they are natural so it’s normal for them to shed. Bring it outdoors, dust it lightly with feather duster or hairdryer on very low and cool setting when cleaning is necessary.
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We love fresh flowers too, but our business focuses on sustainable aesthetics that will last for years, easy on the eyes, easy to maintain.
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Our Aussie suppliers commit to using preservation methods that are plant-based and non-toxic. Some of the methods include plant-based glycerin, air-drying and freeze-drying, depending on the kinds of flowers or plants.
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View our Size Guide.
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With adequate care, preserved & dried flowers can last for several years. The longevity depends on how they are stored and maintained.
\\ SHIPPING
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We are based in Melbourne, Australia. We are currently an online business and we do not have physical shop. It might change in the future but we are now an online business, based in Melbourne, Australia.
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When you order our Full Blooms / Bespoke Blooms, with/without a vase, your blooms will be delivered in our signature Shipping Box.
Petite and Mini Blooms will be delivered in regular mailing box.
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Not at the moment. We currently only ship across Australia.
\\ CUSTOMER SERVICE
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We normally do not accept returns, however our customer satisfaction is our priority. Please refer to our Terms and Conditions for more information.
Please feel free to contact us if you have questions or concerns.
Got another question?
Send us an enquiry here.